Client Portal Terms of Service

Applicable to: Enterprise Clients accessing the AI Signal Lab Client Portal

1. ACCEPTANCE OF TERMS

1.1 Agreement to Terms: These Client Portal Terms of Service ("Portal Terms") govern your access to and use of the client-facing section of the AI Signal Lab platform at www.aisignallab.com ("Client Portal"), operated by SIGNALCORE AI PRIVATE LIMITED, CIN U62099UW2026PTC251815, operating under the brand name AI Signal Lab ("Company", "we", "us").

1.2 Binding Effect: By registering for a client account, logging into the Client Portal, uploading a project, or otherwise accessing or using the Client Portal, you ("Client", "you") confirm that:

• You have read, understood, and agree to be bound by these Portal Terms;
• You have the authority to bind the organisation on whose behalf you are registering;
• These Portal Terms are read together with the Client & Partner Privacy Policy, and any separately executed Non-Disclosure Agreement, Consulting Services Agreement, and Statement(s) of Work, all of which continue to govern the commercial engagement.

1.3 Precedence: In the event of any conflict between these Portal Terms and the Consulting Services Agreement executed between the Parties, the Consulting Services Agreement shall prevail with respect to the commercial engagement. These Portal Terms govern the use of the Client Portal platform only.

2. CLIENT PORTAL - OVERVIEW AND WORKFLOW

The Client Portal is a dedicated section of www.aisignallab.com accessible to registered enterprise clients. It enables the following end-to-end project workflow:

3. CLIENT ACCOUNT REGISTRATION AND SECURITY

3.1 Registration: To access the Client Portal, you must register using accurate, complete, and current information about yourself and your organisation, including your full legal name, designation, company name, GSTIN, registered address, and a valid business email address.

3.2 Admin Approval: Client account registration is subject to approval by the Company's Admin team. The Company reserves the right to approve or decline any registration at its sole discretion and without providing reasons. Registration does not constitute acceptance of any project or commercial commitment.

3.3 Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. You agree to notify the Company immediately at contact@aisignallab.com upon becoming aware of any unauthorised access to your account. The Company shall not be liable for any loss arising from unauthorised account access due to your failure to maintain credential security.

3.4 Authorised Users: You may designate additional authorised users within your organisation to access the Client Portal on your behalf. You are responsible for ensuring that all authorised users comply with these Portal Terms. You agree to promptly revoke access for any user who leaves your organisation or no longer requires access.

3.5 One Account Per Organisation: Each client organisation may maintain one primary client account unless otherwise agreed in writing with the Company.

4. PROJECT SUBMISSION

4.1 Project Upload Requirements

When uploading a project through the Client Portal, you agree to provide:

• A complete and accurate project brief describing the annotation, labeling, transcription, evaluation, or data curation task required;
• Clear guidelines, rubrics, and specifications for annotators, including any language, format, or quality requirements;
• Any reference materials, example inputs/outputs, or style guides required for task completion;
• Accurate timelines, volume estimates, and any hard deadlines;
• Disclosure of any sensitive, mature, or NSFW content included in the project data, where applicable.

4.2 Accuracy of Brief: You warrant that all project briefs, guidelines, and materials uploaded are accurate, complete, and sufficient to enable the Company to perform the services. The Company shall not be liable for delays, quality issues, or rework arising from incomplete, ambiguous, or inaccurate project briefs.

4.3 Client IP Warranty: You represent and warrant that:

• You own or have all necessary rights, licences, and permissions to upload and share the project data and materials with the Company for the purposes described in the project brief;
• The project data does not infringe any third-party intellectual property right, privacy right, or applicable law;
• Where project data contains personal data of third parties, you have obtained all necessary consents and complied with applicable data protection laws (including DPDP Act 2023 and GDPR where applicable) prior to sharing such data with the Company;
• The project does not require the Company to process, annotate, or distribute any content that is illegal under applicable Indian or international law.

4.4 Right to Decline: The Company reserves the right, through its Admin team, to decline any project at any stage - at submission, during review, or after partial completion - if the project is found to be non-compliant with these Portal Terms, the Consulting Services Agreement, applicable law, or the Company's ethical guidelines. No liability shall attach to the Company for declining a project.

4.5 Change Requests: Any material changes to a project brief, guidelines, volume, timeline, or specifications after Admin approval must be submitted through the Client Portal as a formal Change Request. The Company is not obligated to accommodate change requests that materially alter the scope of an approved project without a revised SOW.

5. PROJECT APPROVAL, DISTRIBUTION AND CONFIDENTIALITY

5.1 Admin Review: Upon submission, each project will be reviewed by the Company's Admin team for feasibility, compliance, scope clarity, and commercial alignment. The Company aims to complete the initial review within {e.g., 2 / 3 / 5} business days of submission, subject to project complexity and volume.

5.2 Approval Communication: The Client will be notified via the Client Portal and/or email of the Admin's decision to approve or decline the project. Approval of a project triggers its distribution to the designated Project Manager dashboard for execution.

5.3 Sub-contracting and Distribution: You acknowledge and consent that upon approval, the Company may distribute project tasks to:

• Project Managers and Quality Managers: Internal AISL staff responsible for task oversight, quality assurance using the Intent Preservation Engine (IPE), and delivery management;
• Vendors: Capacity partner organisations (such as BARG Info Solutions and similar vendor partners) who provide annotator pools and manage contributor teams under a Consulting Services Agreement and NDA with the Company;
• Annotators: Individual freelance annotators and AI trainers who complete specific tasks and are bound by confidentiality obligations under their registration terms and applicable agreements.

5.4 Confidentiality of Project Data: The Company treats all client project briefs, guidelines, uploaded data, and deliverables as Confidential Information. All internal staff, Vendors, and Annotators who access project data are subject to confidentiality obligations under their respective agreements with the Company. The Company shall not disclose client project data to any unauthorised third party.

5.5 Client Identity Protection: The Company does not disclose the identity of the Client to Vendors or Annotators without the Client's prior written consent. Project briefs are shared with Vendors and Annotators on a need-to-know basis and in anonymised or appropriately scoped form where possible.

6. DELIVERABLES, QUALITY AND ACCEPTANCE

6.1 IPE Quality Standards: All deliverables produced under an approved project are validated through the Company's Intent Preservation Engine (IPE) - a multi-layer quality assurance framework comprising Format Validation, Embedding-based Cosine Similarity, Back-translation Validation, Semantic Verification, Human Adjudication, and Client QA - before delivery to the Client.

6.2 Delivery Method: Completed deliverables will be made available to the Client through the Client Portal or via a separately agreed secure delivery mechanism, as specified in the applicable SOW.

6.3 Review and Acceptance: The Client shall review all delivered work within {e.g., five (5) / seven (7) business days} of delivery (the "Review Period"). During the Review Period, the Client may:

• Accept the deliverable: By providing written confirmation via the Client Portal or email to the designated Project Manager. Acceptance triggers the invoicing process.
• Raise a quality query: By submitting a detailed, documented query specifying the specific items, the nature of the issue, and the expected outcome. The Company shall investigate and respond within {e.g., 3 / 5 business days}.

6.4 Deemed Acceptance: If the Client does not raise a formal quality query within the Review Period, the deliverable shall be deemed accepted by the Client, and the Company may proceed to raise an invoice accordingly.

6.5 Rework: Where a quality query is validated by the Company, the Company shall rectify the identified non-conformance at no additional cost, within a mutually agreed timeline. Rework does not extend the Review Period for the remaining portion of a deliverable.

6.6 Out-of-Scope Queries: The Company is not obligated to make changes arising from errors, ambiguities, or omissions in the Client's original project brief or guidelines, or from scope changes requested after project approval. Such changes shall be subject to a Change Order and additional SOW.

7. INTELLECTUAL PROPERTY

7.1 Client-Uploaded Data: All data, materials, and content uploaded by the Client to the Client Portal remain the intellectual property of the Client or its licensors. The Company receives a limited, non-exclusive, time-bound licence to use such data solely for the purpose of performing the services under the approved project.

7.2 Deliverables: Subject to full payment of all fees due under the applicable SOW, the Company assigns to the Client all right, title, and interest in and to the annotated datasets, labeled outputs, and other deliverables produced for the Client under an approved project. Until payment in full, the Company retains all rights in the deliverables.

7.3 Platform IP: The Client Portal, including its design, software, the Intent Preservation Engine, Bias Detection Framework, Representation Framework, and all underlying technology and methodology, remains the sole and exclusive property of the Company. These Portal Terms do not grant the Client any right, title, or interest in the Company's platform or proprietary technology.

7.4 Anonymised Methodology Data: The Company may use anonymised, aggregated quality metrics and process data derived from project execution (not including any Client project data or deliverables) for the purpose of improving its platform, methodology, and quality frameworks.

8. DATA PROTECTION AND SECURITY

8.1 Privacy Policy: The Company processes personal data of Client contact persons in accordance with the Client & Partner Privacy Policy, available at www.aisignallab.com.

8.2 Client Data Obligations: Where the project data uploaded by the Client contains personal data of any third party, the Client warrants that it:

• Has obtained all necessary consents, licences, or legal bases for the processing of such personal data under applicable law, including the DPDP Act, 2023 (India) and GDPR (where applicable);
• Has the authority to share such personal data with the Company for the purposes of the project;
• Will provide the Company with any information reasonably required to comply with applicable data protection law in connection with the processing of such data.

8.3 Company Security Measures: The Company implements industry-standard technical and organisational security measures to protect Client project data, including encryption in transit and at rest, role-based access controls, and strict prohibition on uploading Client data to third-party AI tools without Client consent.

8.4 Data Breach Notification: In the event of a data breach affecting Client project data, the Company shall notify the Client within 72 hours of becoming aware of the breach and shall cooperate with the Client in any required regulatory notification.

8.5 Data Retention: Client project data and deliverables will be retained by the Company for the period specified in the applicable SOW, or for a maximum of {e.g., 12 / 24 months} following project completion, after which the data will be securely deleted or returned to the Client as agreed.

9. FEES AND PAYMENT

9.1 Commercial Terms Separate: All fees, payment terms, invoicing schedules, and TDS and GST obligations are governed by the Consulting Services Agreement and applicable SOW between the Parties. These Portal Terms do not modify any commercial obligation.

9.2 Invoicing Trigger: An invoice will be raised by the Company upon: (a) written acceptance of a deliverable by the Client; or (b) deemed acceptance under Clause 6.4, whichever is earlier.

9.3 Withholding: The Client may not withhold payment for deliverables that have been accepted or deemed accepted, except in the case of a bona fide, documented quality dispute raised within the Review Period.

9.4 Suspension for Non-Payment: The Company reserves the right to suspend access to the Client Portal and pause work on any active projects if invoices remain unpaid beyond the payment terms set out in the applicable Consulting Services Agreement.

10. ACCEPTABLE USE OF THE CLIENT PORTAL

In using the Client Portal, you agree that you shall NOT:

• Upload any project data or content that is illegal under Indian or international law, including content that violates third-party IP, privacy, or data protection rights;
• Upload any content that promotes violence, terrorism, child exploitation, or hate speech;
• Upload personal data of third parties without the required legal basis and consent under applicable data protection law;
• Attempt to gain unauthorised access to any other client's account, project data, or any backend system of the Company;
• Use automated scripts, bots, or scrapers to interact with the Client Portal;
• Share your login credentials with any person outside your organisation or any unauthorised person within your organisation;
• Upload any malware, virus, or harmful code to the Client Portal;
• Use the Client Portal for any purpose other than the submission, tracking, and management of annotation and data services projects with the Company.

Violation of this Clause may result in immediate suspension of portal access and termination of the commercial relationship, without prejudice to any other rights or remedies available to the Company.

11. SUSPENSION AND TERMINATION OF PORTAL ACCESS

11.1 Termination by Client: You may request deactivation of your Client Portal account at any time by writing to contact@aisignallab.com. Deactivation of the portal account does not affect any obligations under an active Consulting Services Agreement or SOW, which shall continue until completed or separately terminated.

11.2 Suspension or Termination by Company: The Company may suspend or terminate your Client Portal access immediately, with or without prior notice, if: (a) you breach these Portal Terms; (b) you fail to pay invoices within the agreed payment terms; (c) your Consulting Services Agreement is terminated; or (d) the Company reasonably determines that continued access poses a legal, security, or reputational risk.

11.3 Effect of Termination: Upon termination of portal access, the Client's ability to upload new projects, view active projects, or download deliverables ceases. The Company will provide reasonable transition support to ensure delivery of any substantially completed work, subject to the applicable SOW terms.

12. DISCLAIMERS

12.1 Platform Availability: The Client Portal is provided on an "AS IS" and "AS AVAILABLE" basis. The Company does not warrant that the Client Portal will be uninterrupted, error-free, or free of viruses or other harmful components. The Company will use commercially reasonable efforts to maintain portal uptime and will notify Clients of planned maintenance where practicable.

12.2 No Guarantee of Timeline: Indicative project timelines provided on the Client Portal are estimates only. Actual timelines are subject to project complexity, volume, and annotator availability, and will be confirmed in the applicable SOW.

13. LIMITATION OF LIABILITY

13.1 Exclusion of Indirect Damages: To the maximum extent permitted by applicable law, the Company shall not be liable to the Client for any indirect, incidental, consequential, special, or punitive damages arising out of the Client's use of the Client Portal, including loss of data, loss of profits, or business interruption.

13.2 Liability Cap: The Company's total aggregate liability to the Client arising out of or in connection with the Client Portal (as distinct from liability under the Consulting Services Agreement, which is governed by its own limitation of liability clause) shall not exceed {INR 50,000 / one month's fees under the applicable SOW - to be confirmed by legal counsel}.

13.3 Indemnification by Client: The Client shall indemnify and hold harmless the Company, its directors, officers, staff, Vendors, and Annotators from any claims, damages, penalties, or regulatory action arising from: (a) the Client's breach of these Portal Terms; (b) the Client's uploaded content infringing third-party rights; or (c) the Client's failure to comply with applicable data protection laws in connection with project data uploaded to the portal.

14. MODIFICATIONS TO THESE PORTAL TERMS

The Company may update these Portal Terms from time to time to reflect changes in the Client Portal's functionality, applicable law, or Company policy. Material changes will be communicated to registered clients by email or via a notice on the Client Portal. Your continued use of the Client Portal after the effective date of any update constitutes acceptance of the revised Portal Terms. If you do not agree to the revised terms, you must stop using the Client Portal and notify us at contact@aisignallab.com.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 Governing Law: These Portal Terms shall be governed by and construed in accordance with the laws of India.

15.2 Dispute Resolution: Any dispute arising out of or in connection with these Portal Terms shall first be attempted to be resolved amicably between the Parties within 30 days of written notice. If unresolved, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration at Noida, Uttar Pradesh, conducted by a sole arbitrator appointed by mutual agreement.

15.3 Jurisdiction: Subject to Clause 15.2, the courts at Noida, Uttar Pradesh, India shall have exclusive jurisdiction over any matter not subject to arbitration.

16. GENERAL PROVISIONS

16.1 Relationship with Other Agreements: These Portal Terms form part of the overall contractual framework between the Client and the Company, alongside the NDA, Consulting Services Agreement, SOW, and Client & Partner Privacy Policy. In case of conflict, the order of precedence is: (1) Consulting Services Agreement; (2) SOW; (3) NDA; (4) these Portal Terms; (5) Privacy Policy.

16.2 Entire Agreement on Portal Use: These Portal Terms constitute the entire agreement between the Parties with respect to the use of the Client Portal and supersede all prior understandings relating specifically to portal access.

16.3 Severability: If any provision of these Portal Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 No Waiver: Failure by the Company to enforce any provision shall not constitute a waiver of its right to do so at any subsequent time.

16.5 Contact: For queries regarding these Portal Terms or your Client Portal account, please contact: contact@aisignallab.com.

ACKNOWLEDGEMENT

By registering for or accessing the Client Portal, you confirm that you have read, understood, and agree to be bound by these Client Portal Terms of Service.

Document

Client Portal Terms of Service

Version

1.0

Effective Date

09 July 2026

Portal URL

www.aisignallab.com/client

Last Reviewed

09 July 2026

Next Review Due

09 July 2027

Contact

contact@aisignallab.com

- End of Client Portal Terms of Service -